Worksop

Branch Network

£28,000 - £31,000

Branch

35 hours

Full Time

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Retail Branch Manager

About The Role

We have a brand-new opportunity for a Branch Manager to join our Worksop branch! This is a fantastic opportunity for someone with retail management experience who is passionate about leading and developing people. Our branch network is critical to the success of the Society’s business strategy, you will demonstrate exceptional people leadership to support the delivery of the branch strategy and all branch initiatives to drive community engagement and savings/branch growth.

Working closely with the Area Manager the Branch Manager position is crucial to our organisation, you will actively encourage and ensure collaborative working with colleagues across the area, Branch Network and wider business. You will drive branch growth through excellent customer service, embedding the Society’s purpose into your branch, engaging with your local community and developing a high performing team.

Here is a taste of what you will be doing as a Branch Manager-

Leading, developing and supporting branch team members, from recruitment and training to effective operational leadership and coaching
Manage and drive performance of your branch by effectively developing a high performing team, monitoring branch MI and performance and by ensuring branch compliance and risks are managed
Take ownership for merchandising and the look and feel of your branch creating a welcoming environment for customers and 3^rd parties
Promote a customer focused culture throughout all customer facing channels, ensuring that customers’ needs are met within all aspects of our home services portfolio
You’ll be a hands-on Manager supporting the team with customer fact finds, identifying opportunities for referrals and spotting opportunities to drive branch growth

What we’re looking for:

A good level of retail or industry knowledge and experience
A strong commercial vernacular and business acumen, including excellent negotiation and interpersonal skills
Excellent organisational skills and the ability to balance your workload
Strong people management skills, including the ability to support and develop employees
You will be positive, proactive and passionate about creating exceptional customer experiences

What we offer -

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, buy holiday scheme (up to 5 additional days) and enhanced family leave
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

About Us

So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.

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