All Locations
Nottingham
All Departments
Member Services
Advertising Salary
£23,000
Head Office
35 hours
Full/Part Time:
Full Time

About The Role

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (hybrid working, 2 days a week onsite)

Salary: £23,000

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected] 

We have an exciting opportunity to join our Branch Support team at our Head Office in Nottingham City Centre!

Our Branch Support team play a critical role in ensuring our branch colleagues have the technical and administrative support required to enable them to deliver first class customer service to our members. We’re looking for someone proactive and confident to support our branch colleagues via telephone and email with a continued focus on creating great customer outcomes.

You will join a small, collaborative team in Nottingham, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the success of our branches.  

We are going through an exciting period of change and transformation as an organisation, if you’re passionate about customers and developing a new career in an organisation doing bold and exciting things, this is the business for you.

Here’s a taste of what you will be doing: -

  • Provide excellent customer service to both internal and external customers/member ensuring that all customer requests are processed accurately in line with documented procedures in a timely manner.
  • Be creative and think outside the box to maintain and develop branch procedures and documentation ensuring that they are fit for purpose and comply with legislation.
  • Liaise with internal departments to ensure that branch security and health and safety concerns and issues are being managed effectively.
  • Support internal stakeholders with queries ensuring the customer is at the heart of decisions and process changes.

About you: -

  • You will have a keen eye for detail ensuring a high level of accuracy.
  • Customer service will be at the forefront of everything you do.
  • We are looking for someone with strong problem-solving skills who are solution focussed and curious.
  • You will be confident and inquisitive; you will seek clarity and ask questions.
  • Strong communication skills face to face, over the phone and via email.
  • Highly self-motivated and proactive in approach.

Reward & Benefits -   

  • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
  • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
  • Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
  • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
  • A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
  • We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
  • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members. 

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.

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