All Locations
Nottingham
All Departments
Marketing
Advertising Salary
£35,000- £45,000
Head Office
35 hours
Full/Part Time:
Full Time

About The Role

Contract type: Permanent

 

Hours: Full-time, 35 hours 

 

Location: Head Office, Nottingham (hybrid working, 2 days per week onsite)

 

Salary: £35,000 - £45,000

 

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact [email protected]

As we drive our customer driven, Society wide transformation and invest in our new strategy, we have a brand-new role available for a Senior Customer Experience & Insight Analyst to join our Customer team.

The Senior Customer Experience & Insight Analyst role is essential in enhancing the Society understanding of customer experiences, behaviours, and trends, both internally and externally. This role involves utilising data analytics to generate actionable insights, informing business strategies aimed at improving customer satisfaction, advocacy, and loyalty. 

We’re looking for a strategic thinker with a profound grasp of customer analytics, strong statistical expertise, and the ability to transform data into strategic business recommendations.  

You'll champion and embed best practice standards while driving continuous improvement and new ways of working at every opportunity. We welcome diverse perspectives and new thinking to help us build a stronger, more innovative, and modern Building Society. 

  

Here’s a taste of what you will be doing as a Senior Customer Experience & Insight Analyst at The Nottingham

  • Utilise advanced statistical and machine learning techniques to forecast customer behaviours and lifetime value, developing models to inform and enhance customer lifecycle strategies
  • Conduct strategic segmentation analysis to understand diverse customer groups and their behaviours, providing targeted recommendations
  • Dive deep into complex customer data from various sources to uncover patterns, trends, and insights. You will develop and maintain dynamic dashboards and reports to track key customer metrics, continually enhancing outputs to exceed stakeholder expectations.
  • Champion a customer-centric culture across all levels of the organisation by consistently advocating for the customer.
  • Collaborate closely with marketing, product, and customer service teams to deliver insights that drive strategic decision-making. You will confident presenting findings and recommendations to senior management
  • Lead customer insight projects from start to finish, ensuring timely delivery of high-quality analysis
  • Maintain data integrity and accuracy through rigorous quality control measures and develop robust data governance practices to standardise data collection and analysis.
  • Identify opportunities to enhance the customer experience through data-driven insights and measure the impact of customer experience initiatives.

 

About you: - 

  • Strong team ethos with the desire to support and coach colleagues; this will be mirrored in your ability to collaborate with internal and external stakeholders. 
  • Proven experience in a customer insight and data analysis role with a track record of delivering actionable customer insights that influence senior leaders and business strategy.
  • Demonstrate curiosity, creativity, and critical thinking skills; you will champion change and innovation in relation to our customer strategy.

  • Proficiency in data analysis tools such as SQL, R, Python or similar. We are looking for experience with data visualisation tools such as tableau, Power BI or similar. 

  • We have a strong culture of learning and development, you will actively drive your personal and professional development.
 
Rewards and Benefits
 
  • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days) and enhanced family leave.
  • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
  •  Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
  •  A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
  •  A strong sustainability agendawe’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
  •  We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
  • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

 

 

Embracing Diversity Together: -  

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. 

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. 

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. 


About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.


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