Branch Manager

Contract type: Permanent 

Hours: Full-time, 35 hours  

Location:  Loughborough

Salary: £28,000- £31,000

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]   

We're excited to offer a brand-new opportunity for a Branch Manager to join our Loughborough location! This is a brilliant role in our Branch Network for someone who is passionate about driving positive change, leading and inspiring teams, driving community impact and delivering the very best outcomes for customers!  

This is a great role for someone with management experience in a customer facing role – you will learn about all things Financial Services (or you will bring existing experience) and you’ll further develop your leadership skills whilst playing a key role in supporting our future focused branch strategy, driving engagement and growth for our colleagues, our current and future customer base and the communities we serve.  

Here’s a taste of what you will be doing as a Branch Manager at Nottingham Building Society: -

• You will lead, develop and support your branch team members, from recruitment and training to effectively inspiring, coaching and engaging colleagues in their day-to-day roles. You will be passionate about developing people to be their best and will create a culture of curiosity and continuous development within your team.
• Our Branch Managers lead performance of their branches by effectively developing a high performing team, monitoring branch MI and performance and by ensuring branch compliance and risks are managed. 
• A key part of this role will be the ownership for merchandising and the look and feel of your branch creating a welcoming environment for customers and 3rd parties in line with our brand and customer needs. 
• You will promote a customer focused culture throughout all customer facing channels, ensuring that customers’ needs are met within all aspects of our portfolio. 
• You’ll be a hands-on Manager supporting the team with customer fact finds, identifying opportunities for referrals and spotting opportunities to drive branch growth.
• You will embed future ways of working, new processes and will actively spot opportunities to drive positive culture and business change to benefits our people, customers and community.  

About you: - 

• You will have management experience in a customer facing role.

• A strong commercial mindset, including excellent negotiation and interpersonal skills.

• Strong people leadership skills, including the ability to inspire, support and develop colleagues.

• You will be positive, proactive and passionate about creating exceptional customer experiences.

• A change mindset with the ability to be adaptable and flexible to drive positive change bringing your team along and gaining buy in. 

Reward & Benefits - 

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.  

Embracing Diversity Together: -  

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. 

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. 

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.